Please call for authorization.

ANY CLAIMS OF DAMAGES OR SHORTAGES MUST BE REPORTED WITHIN 10 DAYS.

Until you are certain that a refund or exchange will not be necessary, please handle the item(s) you purchased carefully and retain ALL product packaging materials. We will assess restocking charges on products returned with missing packaging, missing or defaced manuals or warranty cards, and products that have been marred or which are otherwise in less than perfect or new condition.

You must call for authorization. Then ship the unwanted item to Terrific Toys, Inc., 401 Broadkill Road, Milton, Delaware 19968. The RA number you will be assigned MUST be clearly marked on the outside of the package, to avoid refusal of your return. Please enclose a copy of your sales order/invoice with an explanation for the return.

Defective items will be replaced, with return shipping reimbursed (if a replacement is not acceptable, return shipping is the customer’s responsibility).

Merchandise must be returned in the same packaging and condition in which it was originally received. RETURNS WILL NOT BE ACCEPTED MORE THAN 60 DAYS FROM THE DATE OF PURCHASE.

You must indicate whether you prefer another item or a refund. If a refund is due, you must also provide the credit card number and expiration date used in the original purchase. Refunds will ONLY be made in the currency used in the original purchase.

EXCEPTIONS: RETURNS WHICH EXCEED THE 60 DAY LIMIT (or January 31, 2008 for items purchased during the months of September and October, 2007), and returns which are opened or missing parts or packaging, are subject to either a 50% restocking fee, or refusal of the return. Improperly packaged returns which are damaged in shipping will NOT receive a refund.

ITEMS WRAPPED IN PAPER WITHOUT AN EXTERIOR CORRUGATED CARDBOARD BOX WILL BE REFUSED. ALWAYS PACK EVERYTHING CAREFULLY INSIDE A RIGID BOX, AND IMMOBILIZE WITH PACKING PAPER.